Unlock Value in Ecommerce Through Relevant Experiences
How Relevant Personalization Drives Business Growth And Customer Value for Brands
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In This Study
Consumers expect ecommerce brands to make the online shopping experience relevant to them. They want simpler and faster experiences. In exchange, consumers reward brands that personalize experiences with increased spending, loyalty, and satisfaction.
Customers expect relevancy
make shopping experiences simpler and faster
Relevancy drives revenue and engagement
IMPROVE CUSTOMER SATISFACTION
of customers would recommend a brand that provides relevancy to a friend.
of consumers are more likely to join a loyalty program from a brand offering personalized shopping experiences.
of customers are more likely to buy again from brands providing relevant offers at checkout.